Returns & exchanges

Returns

To return an item for a refund:

1. Email hello@thephonepurse.com with your order number within 30 days of delivery.
2. We'll send you return instructions and the address.
3. Send the item back unused, in its original condition and packaging, with the chain and any accessories.

Return shipping is paid by the customer, except for faulty items. Original shipping (if any) is not refundable.

Refunds

Once we receive and inspect your return, we'll email you and refund the original payment method within 5 business days. Your bank or payment provider (including Afterpay or Klarna) may take a few extra days to show it.

Faulty or wrong items

If your case arrives damaged, defective or isn't what you ordered, email us within 2 days of delivery with your order number. We'll refund you in full, no questions asked, and you don't need to send it back. After 2 days, our standard 30-day returns apply.

The Duo, The Trio and promotions

If you return a case from a set, the refund is the set price minus the price of what you keep: one case from a set refunds $98 − $59 = $39; one case from a Trio refunds $129 − $98 = $31. Discounted items are refunded at the price you paid.

Gifts

If the item was marked as a gift and shipped directly to you, we'll issue store credit for the value of your return.

Non-returnable

Items that have been used, damaged after delivery, or returned without the chain can't be refunded. Gift cards are non-refundable.

Exchanges for a different color

Return the original for a refund and place a new order, or email us and we'll arrange it.

Questions?

hello@thephonepurse.com