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Shipping
Last updated: October 27, 2026
Free US shipping
Every order to the United States ships free.
Processing
Orders are packed and shipped within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.
Delivery time
Once shipped, delivery usually takes 6–10 business days, so most orders arrive within 7–12 business days of ordering. Delivery times are estimates, not guarantees, and can be longer during periods of high demand, holidays or carrier delays.
Tracking
You'll get a shipping confirmation email with a tracking link as soon as your order leaves us. You can also check it on our Track order page.
Holiday orders
To receive your order before the holidays, order by December 5.
Address accuracy
Please check your shipping address at checkout. We're not responsible for orders sent to an incorrect address you entered. If you spot a mistake, email hello@thephonepurse.com right away; we'll update it if the order hasn't shipped.
Lost or damaged parcels
If your tracking shows delivered but you can't find your parcel, check with neighbours and your local post office, then email us within 14 days. If a parcel is lost in transit, we'll send a replacement or refund you. If it arrives damaged, email us within 2 days of delivery and we'll refund you in full, no questions asked.
International shipping
We currently ship within the United States only. International orders may be subject to import duties and taxes, which are the customer's responsibility.
Questions?
hello@thephonepurse.com